Shipping Policy

We contract dedicated, regional carriers that specialize in shipping cabinets and furniture. Carriers will vary based on your location and requirements. Our logistics support staff will notify you when to expect delivery and who your delivery carrier will be.

Prepare for Your Delivery:

Once your cabinets have been ordered it’s important to prepare for your delivery.

Standard Order Lead Time:

For standard finishes, allow 2-3 weeks for handling and delivery. For Custom Paint Series finishes, 6-8 weeks for production and delivery. Depending on your location or special customization (such as for a matching wood range hood) additional time may be required.

Standard Home Delivery Handling –FREE

Your order will be shipped via a large 28foot box truck with lift gate. The order will be placed in the first reasonable, secure, dry area (usually a garage), on the same level as the truck tires.

Limited Area Delivery –Will Vary

If your delivery location has limited access such as: cannot accommodate a large 28 foot box truck, does not have a garage, storage area is not on the same level as the truck tires, is an apartment/condo, has more than five (5) steps at entry point, and/or no elevators. You can also select this service to have your order delivered to the first available dry and secure room in your home. Please see Restricted Delivery Access for situations outside of this service. Limited Delivery Access & Carry in Service circumstances may incur extended lead times for delivery based on your location, circumstances and available delivery agent.

Restricted Area Delivery –Contact Us for Quote

Restricted Area Delivery Access locations require a Special Delivery Quote from customer service. Please email or call 314-759-4800 to receive a quote. If your job site has additional restrictions and requires custom delivery such as: ferry or bridge toll, located in remotely rural, densely urban, or areas outside the Continental US. Warranty is null and void outside of the lower 48 United States. Restricted Delivery Access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. Customer Service will contact you within two (2) business days of order payment to determine your delivery location access.